Effective Date: 3rd August 2025
Welcome to Essex Pool Cleaners! These hypothetical Terms of Service (“Terms”) outline the rules and regulations for the use of the Essex Pool Cleaners website (https://www.essexpoolcleaners.co.uk/) and the services we provide. By accessing this website and engaging our services, you hypothetically agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.
1. Definitions
- “Essex Pool Cleaners,” “we,” “us,” “our”: Refers to the hypothetical business operating the website and providing pool cleaning and maintenance services.
- “You,” “your,” “customer”: Refers to the user or customer of our website and services.
- “Services”: Refers to the pool cleaning, maintenance, repair, and other related services offered by Essex Pool Cleaners, as described on our website.
- “Website”: Refers to https://www.essexpoolcleaners.co.uk/.
2. Acceptance of Terms
By using our Website and requesting our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
3. Description of Services
Essex Pool Cleaners provides comprehensive pool care services across Essex, including but not limited to:
- Weekly & Bi-Weekly Cleaning: Skimming, vacuuming, and surface brushing.
- Water Chemistry Balancing: Precise testing and chemical treatment for optimal water quality.
- Equipment Inspection & Repair: Maintaining pumps, filters, and heaters for peak performance.
- Opening & Closing Services: Preparing your pool for the season and winterisation.
- Fault Finding & Diagnostics: Expertly identifying and solving complex pool problems.
- Leak Detection & Repair: Locating and fixing leaks to prevent water loss and damage.
Specific details of the services to be provided will be outlined in a separate, personalised quote and agreement for each customer.
4. Quotes, Pricing, and Payment Terms
- Free Quotes: We offer free, no-obligation quotes tailored to your specific pool and service needs.
- Pricing: Service prices will be agreed upon in advance, based on the scope of work outlined in your quote.
- Payment: Payment terms (e.g., upfront, upon completion, monthly) will be specified in your individual service agreement. We reserve the right to charge interest on late payments as permitted by UK law.
5. Customer Obligations
As a customer engaging our Services, you agree to:
- Provide accurate and complete information when requesting a quote and scheduling services.
- Ensure safe and unobstructed access to your pool and relevant equipment at the agreed-upon service times.
- Notify us promptly of any changes to your pool’s condition or access arrangements.
- Comply with any specific instructions or recommendations provided by our technicians for the safe and effective maintenance of your pool.
6. Cancellations and Rescheduling
Details regarding cancellation policies and rescheduling of services will be provided in your individual service agreement. We require reasonable notice for any changes to scheduled appointments.
7. Limitation of Liability
While we strive to provide excellent service, Essex Pool Cleaners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Our total liability to you for any claim arising out of or in connection with these Terms or the Services shall not exceed the amount paid by you for the Services in question. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
8. Intellectual Property
The Website and its original content, features, and functionality are and will remain the exclusive property of Essex Pool Cleaners and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Essex Pool Cleaners.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
11. Contact Us
If you have any questions about these Terms, please contact us through the methods provided on our Website.